FAQ's & Policies
Located in Lethbridge, AB, Canada
What is your production time?
We try our very best to keep production time to a minimum, however due to the hand-crafted nature of our items, please allow 7-10 business days for your order to be processed (excluding shipping time).
Tanks & Tees - All apparel is professionally screen printed so we work with our printers to be as timely as possible. Please allow 1-2 weeks production time (before shipping) for any of our apparel.
It's worth the wait, we promise :)
Do you offer Local Pick-Up?
YES! available in Lethbridge, AB and to surrounding area customers!
Use coupon code LOCALUPLANDS for after-hours-at-your-convenience pick up, or LOCALWAREHOUSE for picking up directly from the shop, when purchasing from the online store.
If you are a local gal, pick up is direct. We do have a pick-up box too,, so you don't need to rely on our schedule. Simply stop by to grab your goods after payment has been made. We will contact you within 24 hours of purchase, or you may email (firstname.lastname@example.org), use the Contact Form, or message through Facebook or Instagram if you have additional questions!
Do you ship?
Absolutely! We ship worldwide! Flat-Rate shipping of $11.95 in Canada - your parcel will go Express and arrive within 2-3 business days once shipped.
Do you Wholesale?
We currently do HAVE room to take wholesale orders at this time. Drop us an email!
What is your refund/exchange policy?
All items are specially handcrafted just for you, so at this time we do not offer refunds. If for some reason there is a flaw in the product, we will GLADLY issue you a replacement!
All Sales Final.
Thank you for making the Urban Cowgirl & Co. the brand that it is today! A little bit urban, a little bit country, a whole lot of lovely!